Placing an Order
Ordering is straightforward: browse our site, add items to your cart, and proceed to checkout, where you'll input your shipping and payment details. Confirmation will follow once the order is complete.
Wholesale Orders
For wholesale purchases, register a wholesale account, complete our spreadsheet, and contact us to finalize your order. We're here to support you through the process and answer any questions.
Payment Methods
We accept various payments, including Shopify Payment, MasterCard, Visa, American Express, Google Pay, and Apple Pay, catering to your preferences for a smooth transaction.
Changing or Cancelling an Order
To change or cancel your order, please reach out to our customer support immediately. We will do our best to accommodate your request, bearing in mind that changes are only possible before the order has been shipped.
Customer Queries
For any inquiries, contact us at our email info@fragrancewholesalerusa.com . Our dedicated team is ready to assist with all your questions, ensuring a satisfactory shopping experience.
Returning an Online Order
Returns are accepted within 30 days of purchase, provided items are in their original, unopened condition. Contact our Customer Services for easy-to-follow return instructions.
Incorrect Items
If you receive an item different from what you ordered, we sincerely apologize for the oversight. Please contact our customer support immediately for a resolution, ensuring you receive the correct item swiftly.
Refund Processing
Post-refund, you will receive an email notification. The timeframe for the refunded amount to reflect in your account may vary, dependent on your bank’s processing times. We endeavor to process returns within 14 working days of receipt.
Gift Wrapping Service
We currently do not offer a gift wrapping option during online checkout but are considering introducing this feature. For any special requests or queries, our customer support team is available to assist you.
This detailed shipping policy is designed to provide clarity and confidence in your shopping experience, emphasizing our commitment to customer satisfaction and service excellence.