No, we currently only ship within the United States. We apologize for any inconvenience this may cause. However, we're continuously exploring opportunities to expand our shipping options in the future.

We offer a variety of major US shipping options, including UPS, USPS, and FedEx. You can select the shipping method that best suits your needs during the checkout process. We strive to provide reliable and efficient shipping services for our customers' convenience.

Once your order is fulfilled, which typically occurs within the next day, it will be sent for shipping. With our trusted partners like UPS, USPS, and FedEx, you can expect your package to arrive within 5-7 days anywhere within the US. Please note that delivery times may vary depending on your location and any unforeseen circumstances. We strive to ensure timely delivery of your order and appreciate your patience and understanding.

Unfortunately, once an order is placed, we cannot change the delivery address. It's important to ensure that the delivery address provided during checkout is accurate to avoid any issues with delivery. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please feel free to contact our customer support team for assistance.

We understand your concern about tracking updates. If you notice that there haven't been any changes in the tracking status after 5 days, please don't hesitate to contact our customer support team. They will be more than happy to assist you and ensure that your order is on track. Please keep in mind that tracking updates may not be immediate, so we kindly ask for your patience and understanding. Rest assured, we're here to help resolve any issues you may encounter with your shipment.

If you're not available to receive your package during the delivery attempt, a notification card will be left at your delivery address. This card will provide instructions on how to proceed. Typically, you'll have the option to pick up your package at a nearby collection point, such as UPS, USPS, or FedEx, depending on the shipping carrier used. Alternatively, you may be able to reschedule the delivery for a more convenient time. Instructions for both options will be provided on the notification card. Please ensure to follow the provided instructions promptly to avoid any delays in receiving your package.

We understand your concern if your order is marked as delivered but you haven't received it. Firstly, we recommend checking with your neighbors, anyone else in your household, and any safe places it could have been left. Sometimes, delivery carriers may leave packages in inconspicuous locations. You can also track your parcel using the tracking number provided in the shipping email to see if it was left in a safe place or with a neighbor.

If you still can't locate your package, please reach out to our Customer Services team via email or live chat. We will investigate the issue further on your behalf. As part of our investigation process, we may ask you to fill out a denial of receipt form and provide additional information. Once our investigation is complete, we will work with our shipping carriers to resolve the issue. Depending on the outcome, we will either resend your order or provide you with a refund. Your satisfaction is important to us, and we will do our best to ensure a positive resolution to the situation.

If you haven't received your delivery confirmation, we recommend checking both your inbox and junk mail folder in your email account. Sometimes, emails can be mistakenly filtered as spam.

If you've thoroughly checked your email and still haven't received the confirmation, please don't hesitate to contact our customer support team for assistance. They will be more than happy to verify the status of your order and provide you with the necessary information.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve the issue promptly.

While we strive for excellence in every order, we understand that occasionally, items may arrive with faults. If you receive an item that seems to be faulty, we apologize for any inconvenience caused.

You have the option to return the faulty item via a shipping carrier or take it into one of our stores, where our store experts will be ready to assist you.

If you prefer to contact customer services regarding a faulty or damaged item, please ensure you provide images of the damage along with your inquiry. This will help our team assist you more efficiently in resolving the issue.

We value your satisfaction and aim to address any concerns promptly and effectively. If you have any further questions or need assistance, please don't hesitate to reach out to our customer services team.

Placing an order is simple! Just browse our website and select the products you'd like to purchase. Once you've added all your desired items to your cart, proceed to checkout. Follow the prompts to enter your shipping and payment information, and then confirm your order.

For wholesale purchases, please register a wholesale account with your tax id and download one of our spreadsheets available on our website. Once you've filled out the necessary information, please call us directly to finalize your wholesale order. Our team will be happy to assist you with any questions you may have and ensure a smooth ordering process.

We accept the following payment options:

• Shopify Payment
• MasterCard
• Visa
• American Express
• Google Pay
• Apple Pay

If you need to cancel or make changes to your order, please reach out to us as soon as possible. You can contact us via email or by phone to request changes or cancellations. Our customer support team will assist you in updating your order details or processing the cancellation promptly.

Please note that orders can only be canceled or modified before they have been shipped. Once an order has been dispatched, it cannot be altered. We recommend contacting us as soon as you realize you need to make changes to your order to ensure we can accommodate your request.

If you have any queries or need assistance, please feel free to contact us via email at info@fragrancewholesalerusa.com. Our dedicated customer support team is here to help address any questions or concerns you may have. Whether you have inquiries about our products, orders, or any other aspect of your shopping experience, we're committed to providing you with prompt and helpful assistance. Don't hesitate to reach out to us—we're here to ensure your satisfaction with our products and services.

Yes, you can return your online order either phone or by visiting one of our stores. You have a generous window of 30 days to initiate the return process. However, please note that the item must be returned in an unused and unopened state to be eligible for a refund or exchange. Unfortunately, we cannot accept returns for products that have been personalized in any way.

It's important to ensure that the product is returned in a condition that is fully resaleable, with undamaged packaging. If the item is returned in a condition that doesn't meet these criteria, we reserve the right to refuse a refund or exchange. Please be aware that this policy does not affect your statutory rights.

Kindly note that we are unable to refund postage or gift wrap charges for unwanted products or changes of mind. We strive to provide a smooth and hassle-free return process while adhering to these guidelines. If you have any further questions or need assistance with your return, please don't hesitate to contact our Customer Services team.

While we strive to ensure accuracy in every order, we understand that mistakes can occasionally occur. If you receive an incorrect item, we apologize for the inconvenience and kindly ask you to contact our customer support directly. Our team will swiftly assist you in rectifying the issue by ensuring the correct order is promptly sent out to you. Your satisfaction is our priority, and we appreciate your understanding as we work to resolve any errors and provide you with the correct products.

Once your order is refunded, we will promptly send you an email notification to the address associated with your order. Please note that the timeframe for the funds to appear back in your account depends on your individual bank's processing time. While some banks may process refunds quickly, others may take a bit longer.

Additionally, once your return has arrived at our warehouse, we aim to process it within 14 working days. This processing time allows us to inspect the returned items and ensure everything is in order before issuing the refund.

We appreciate your patience throughout this process and assure you that we are dedicated to handling your refund as efficiently as possible. If you have any concerns or further inquiries about your refund, please feel free to reach out to our customer support team for assistance.

Currently, we do not offer gift wrapping services at checkout. However, we are exploring possibilities to add this feature in the future. Stay tuned for updates! In the meantime, if you have any special requests or inquiries regarding gift wrapping, please feel free to reach out to our customer support team, and we'll do our best to accommodate your needs. Thank you for your understanding and patience.

Creating an online account is very simple. All you need to do is click on "Account" in the header menu and select register. From there, just enter the required details and you'll be up and running in no time. You can still complete a purchase as a guest if you prefer.

Both account types offer the ability to track and manage your orders. However, a wholesale account provides exclusive pricing that is hidden from retail customers. If you're interested in registering for a wholesale account, please fill out our wholesale application form with your business and tax-exempt ID information. We'll review your application promptly and provide you with access to our wholesale pricing.

Yes, to register for a wholesale account, you need to provide proper business documentation and a tax-exempt ID. This ensures that wholesale pricing is offered exclusively to businesses. If you meet these requirements, you're eligible to apply for a wholesale account using our wholesale application form. We'll review your application promptly and provide you with access to our wholesale pricing upon approval.

The minimum order for wholesale purchases is 100 products. This ensures that wholesale transactions meet our minimum quantity requirements for bulk pricing. If you have any further questions or need assistance with your wholesale order, please don't hesitate to contact our customer support team for assistance.

To open a wholesale account, you'll need to provide the following documentation:

• Registered business information
• Employer Identification Number (EIN)
• Tax exemption ID

These documents help verify your business status and eligibility for wholesale pricing. Once you have this information ready, you can fill out our wholesale application form to start the process. If you have any further questions or need assistance, feel free to contact our customer support team for guidance.

The wholesale account application process typically takes between 1 to 2 business days. Once your application is approved, you will receive notification of your newly granted account. We aim to process applications promptly to ensure you can access our wholesale pricing and begin purchasing bulk quantities of our products efficiently. If you have any further questions or need assistance with your application, please feel free to reach out to our customer support team for assistance.

For large bulk orders, we accept the following payment methods:

• Business check
• Wire transfer

These payment methods are suitable for handling large transactions and ensure smooth processing of wholesale orders. If you have any further questions or need assistance with payment, please don't hesitate to contact our customer support team for guidance.

We offer exclusive perfume and cologne products from top brands for our customers. Additionally, we provide wholesale services for businesses interested in purchasing our products in bulk quantities. Whether you're looking for individual purchases or wholesale options, we strive to meet your fragrance needs with quality products and excellent service. If you have any further questions or need assistance, please don't hesitate to contact our customer support team for assistance.

Yes, our prices may change periodically to ensure we offer our customers the best deals possible. However, for orders placed, the price quoted in your email confirmation will remain the same. We strive to provide transparency and consistency in pricing to ensure a positive shopping experience for our customers. If you have any further questions about pricing or need assistance, please feel free to contact our customer support team for clarification.

Our main headquarters is located in NYC (New York City). This serves as our primary operational and administrative center. While we primarily operate online, we may also have physical retail locations in select areas. If you have any further questions or inquiries about our locations, please feel free to contact our customer support team for assistance. Thank you for your interest in our company